Critical Incident Stress Management (CISM)

Proper intervention at an opportune moment can prevent more serious problems from developing. Crisis Intervention is a proven approach to helping people and organizations address the pain of an emotional crisis.

Through a professional and experienced Crisis Response Team, Quest Employee Assistance Program (EAP) provides 24/7 assistance at your worksite. The team assists employees in coping with the trauma, understanding what constitutes a normal reaction, and learning what they can do to deal with it in a healthy way. In addition, we provide guidance and recommendations to the leadership of your organization during a traumatic event.

What is a CISM Response?

Quest offers responses ranging from telephone consultations to on-site individual and/or group interventions performed on a fee-for-service basis 24 hours a day/7 days per week. The level of the response is based on the event; the larger the event, the more intensive the response. In many cases, the response is a telephone consultation with a Quest CISM Responder which outlines recommendations to the supervisor regarding how to best support and educate the staff.

What is CISM?

CISM refers to a systematic multi-component method of crisis stabilization and symptom mitigation. When a critical incident occurs, it may cause unusually strong emotional reactions which have the potential to interfere with employees' ability to function normally. Sometimes the stress reaction/emotional aftershocks appear immediately after the traumatic event, however, sometimes the symptoms occur a few hours, days or sometimes even weeks after the event.