Providers

Find forms, claims and payment information, and request to join the Quest provider network.

Forms & Documents

Forms & Documents

Popular Forms & Documents
Member Benefit Request
Request membership eligibility and behavioral health benefits with our online form.
Single Case Agreement
Members or their providers may apply to obtain behavioral health treatment outside of the Quest network using in-network benefits for a defined period and under certain limited circumstances.
Autism Treatment Request
Request authorization for initial or updated treatment plans for Autism services.
Release of Information (ROI)
Authorization to disclose protected health information (PHI).
Claim Status Inquiry
Request a status update for submitted claims; please allow 30 days from date of submission before submitting a status inquiry.
Psychological Testing Authorization
Complete this form to send a digital request directly to one of our Clinical Care Managers. To avoid delays, please submit this Request at least two (2) business days before the scheduled test date.
Provider Change
Please notify Quest when your license or credentials change(s), when you move practices or locations, when you get a new phone number, and any other impactful change(s).
Provider Manual
This manual contains important and helpful information regarding Quest policies and procedures, best practice guidelines and operational procedures of Quest Behavioral Health.

Claims

Claims

Sign up for Tapestry Link (TapLink) to easily submit claims.

Our Tapestry Link portal can be used to submit claims as well as view claim status and eligibility* for your Quest members. Claims entered through Tapestry Link can reduce turnaround time on clean claims to just a few days.

If you would like more information or wish to proceed with using Tapestry Link, please complete the Site Access Request form linked to the right.

*Benefit details relate only to the individual member’s coverage and are not provider specific. Quest recommends continuing to call 800-364-6352 to verify benefit information.


Alternative Options for Claim Submission

Quest requests all providers submit claims electronically. Paper claims will be accepted by exception only to the appropriate PO box below.

Payments

Payments

Receive secure electronic payments through our partnership with Zelis.

We offer electronic payment and remittance advice options through Zelis. This alliance provides the latest in secure ePayment technology to accelerate and add efficiency to our claim payment process.

If you are interested in exploring options for ACH payments and electronic remittance, please use the link to the right to enroll.

For additional information or assistance with registration, please contact Zelis Payments’ Client Service Department at 877-828-8770.

Paper checks and/or an Explanation of Payment (EOP) will be provided for all claims processed if an electronic payment option is not selected.

Become a Quest Provider

Become a Quest Provider

Interested in joining our network?

Providers: Please complete the short form linked to the right and our provider relations team will send you an online application.

Facilities: Please send an email with your contact information to provider@questbh.com.
Providers, click below to request to join our network. Become a Provider

Frequently Asked Questions

Frequently Asked Questions

Please contact us at provider@questbh.com for inquiries such as:

  • What is the status of my application?
  • How can I update my contact information?
  • What is the out-of-network rate for a procedure code?
  • How do I get credentialed or recredentialed with Quest?

News & Articles

News & Articles

Our newsletter keeps providers informed about new services, trends in behavioral healthcare, updated policies, procedures and practices for Quest and more.
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