Providers
Find forms, claims and payment information, and request to join the Quest provider network.
Forms & Documents
Forms & Documents
Request membership eligibility and behavioral health benefits with our online form.
Members or their providers may apply to obtain behavioral health treatment outside of the Quest network using in-network benefits for a defined period and under certain limited circumstances.
Request authorization for initial or updated treatment plans for Autism services.
Authorization to disclose protected health information (PHI).
Request a status update for submitted claims; please allow 30 days from date of submission before submitting a status inquiry.
Complete this form to send a digital request directly to one of our Clinical Care Managers. To avoid delays, please submit this Request at least two (2) business days before the scheduled test date.
Please notify Quest when your license or credentials change(s), when you move practices or locations, when you get a new phone number, and any other impactful change(s).
This manual contains important and helpful information regarding Quest policies and procedures, best practice guidelines and operational procedures of Quest Behavioral Health.
Claims
Claims
Paper Claim Submission (by exception only)
Submit Quest Behavioral Health claims to: Quest Behavioral Health PO Box 565 Arnold, MD 21012
Submit Quest EAP claims to:
Electronic claims payer ID:10956
Paper Claim Submission:
Quest EAP PO Box 864
Arnold, MD 21012
Submit Quest Behavioral Health claims to:
Electronic claims payer ID:44219
Paper Claim Submission:
Quest Behavioral Health PO Box 565
Arnold, MD 21012
Payments
Payments
If you are interested in exploring options for ACH payments and electronic remittance, please use the link to the right to enroll.
For additional information or assistance with registration, please contact Zelis Payments’ Client Service Department at 877-828-8770.
Paper checks and/or an Explanation of Payment (EOP) will be provided for all claims processed if an electronic payment option is not selected.
Become a Quest Provider
Become a Quest Provider
Providers: Please complete the short form linked to the right and our provider relations team will send you an online application.
Facilities: Please send an email with your contact information to provider@questbh.com.
Frequently Asked Questions
What if I have questions regarding a claim?
How can I request an explanation of payment (EOP)?
What if Quest is the secondary insurance?
How can I determine the status of my claim submission?
I'm having issues with your online portal, Tapestry Link.
How do I submit claims?
Submit Quest Behavioral Health claims to:
Electronic claims payer ID:44219
Quest EAP PO Box 864
Arnold, MD 21012
Submit Quest Behavioral Health claims to:
Quest Behavioral Health PO Box 565
Arnold, MD 21012